When I open raw plain text emails (i.e. not formatted as HTML) I only see the first 255 characters of the email body; all of the remainder is chopped off, and never appears no matter how many times I re-open the email.

I have narrowed this down to my somewhat unusual download preferences in Outlook. They are configured as follows:
  Send/Receive -> Download Preferences -> Download Headers (checked).

I know the email text is there in full, because when I point my web browser at OWA, I can see the full body.
If at first I choose Mark to Download and then Process Marked Headers, I can then open the plain text email and see the body in full.

When I open HTML emails I have no problems, regardless of whether the email download was forced or not.

This issue existed on my old Office 2010 installation for XP too. It persists now I have upgraded to Office 2013 on Win 7.

Is this a known issue? It seems like Outlook just forgets to download the full text for plain text emails when opening them. It's repeatable every time, so it doesn't seem like a race condition.

We use a 3rd party provider (Cobweb) for our email service and I believe they are using Exchange 2013.

We use ESET Smart Security Suite and I have tried disabling the scanner for that but see no change in the outcome. I would appreciate if anyone without ESET could try to reproduce these steps for themselves and confirm.

Note: I already asked this question at the Office Community site and it was suggested I post here.

Thanks,
Marcel

• Edited by Marcel SPW 1 hour 9 minutes ago Tooltips with double quotes are not supported